Frequently Asked Questions

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  • Why wasn’t my card accepted?
     

    • There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each:

      • Insufficient funds - Top up your account or extend your current credit limit;
      • Server of the card-issuing bank could not be contacted - Try the transaction again. If the issue persists, please contact your bank directly.
      • Card-issuing bank does not authorize online transactions - Contact the issuing bank and ask them to activate this service;


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